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***FREE SHIPPING only for FL, GA, VA, SC, NC, AL, LA, MS, TN, OK, TX*** Price is per sqft.
1. ORDER ACCEPTANCE POLICY
Customer’s receipt of an electronic or other form of order confirmation does not signify Travertine Mart’s acceptance of Customer’s order, nor does it constitute confirmation of Travertine Mart’s offer to sell. All orders are accepted in the State of Florida, United States of America. Travertine Mart reserves the right at any time after receipt of Customer’s order to accept or decline Customer’s order for reasonable cause including but not limited to lack of availability of products, failure by Customer to satisfy payment terms, and/or breach by Customer of this Agreement. If payment has been remitted for the purchase and Travertine Mart cancels Customer’s order, Travertine Mart shall forthwith issue a refund equal to the amount remitted for the unaccepted or cancelled order.
2. PAYMENT TERMS
Terms of payment are within Travertine Mart’s sole discretion and unless otherwise agreed to by Travertine Mart, payment must be received or otherwise authorized or secured in a form approved by Travertine Mart prior to Travertine Mart’s acceptance of an order. Payment for the products will be made by approved credit card, wire transfer, electronic funds transfer or some other prearranged payment method agreed to by Travertine Mart. Invoices are due and payable upon receipt, by the payment date(s) specified through electronic (including but not limited to e-mail), facsimile (fax) and/or verbal confirmation between Travertine Mart and the customer. Travertine Mart may invoice parts of an order separately. Orders are not binding upon Travertine Mart until accepted by Travertine Mart (see Order Acceptance Policy). Any quotations given by Travertine Mart will be valid for the period stated on the quotation. Travertine Mart reserves the right to adjust or cancel quotations as required. All bounced check or NSF fees to be paid by Customer. In such cases, Travertine Mart has the right to cancel the order and to terminate future business with said Customer.
3. WARRANTIES
Due to the nature of Travertine and natural stone, Travertine Mart makes no warranties, whether express, implied or statutory, on the material it sells; including any implied warranty of merchantability, environmental suitability or fitness for a particular purpose or environment.
It is the responsibility of the Customer to seek professional advice and to contract a licensed and insured installer. Travertine Mart may occasionally recommend installers as a convenience to Customer, however Travertine Mart does not employ the Installer and is not liable for the work of the Installer or any advice that the Installer provides. Travertine Mart is not responsible for damages or loss that may occur after product has been installed. Travertine Mart is not responsible for loss or damages arising from installation advice, poor installation or the use of sealers, enhancers or other cleaning products.
4. TITLE; RISK OF LOSS
Title to product passes from Travertine Mart to Customer upon completion of shipment of product to Customer by Travertine Mart, unless otherwise stated in terms of purchase (e.g. Letter of Credit). Any loss or damage to products that occurs during shipping must be filed directly with the transportation company. Loss or damage to products that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. Loss or damage to products that occurs during installation is Customer’s responsibility. Travertine Mart will never be responsible for costs related to installation or repairs either before a material has been installed or after the fact for any reason.
5. CLAIMS
Customer is responsible for inspecting freight for shortages or signs of damage beyond 4% immediately upon receipt of goods. Customer must inspect material at the time of delivery, or otherwise waive any right to transportation damage claims. Any freight damage claims must be noted directly on the delivery paperwork and filed directly with the transportation company immediately upon receipt of materials (see 9. “Limitation on Damages”). Travertine Mart is not liable for damages that occur during transportation, but will provide necessary documentation to assist customer with his or her claim with the transportation company.
Travertine Mart ensures that no more than 4% of goods in each shipment will leave its warehouse broken. Any material shortages must be submitted in writing to Travertine Mart within 7 days from the date the order was delivered.
In the unlikely case that goods are damaged beyond 4% (with the exception of freight damage), Travertine Mart will arrange to either re-ship damaged product (at Travertine Mart’s expense) or provide to the customer a compensation credit for the value of the goods damaged. Travertine Mart may require a photograph or digital image of the damaged or defective product. In some cases an on-site inspection of the product will be required.
Travertine Mart shall not be liable for special or consequential damages or for any damages arising out of or caused by: (1) Delay, (2) Acts of God or the public enemy, (3) The Authority of the law, (4) Strikes, riots or quarantine, (5) The inherent nature or vice of the goods transported
6. NATURE OF TRAVERTINE
Natural stone is a product of nature and is therefore subject to natural variation of color, shading, veins, markings and texture from piece to piece. Shade variation is an inherent characteristic of natural stone. No two stones will ever be the same. Samples sent by Travertine Mart are intended to be average representations of the product only. In some instances, samples may display natural color variation from the actual product. Travertine Mart highly recommends and agrees to send, upon request, pictures of the actual lot of Travertine before shipment. We extend no guarantees, expressed or implied, as to exact color, slipperiness, wear resistance, maintenance procedures or installation techniques. All natural stone is subject to some wear and/or scratching over time. Food and other acids may stain or etch the surfaces of some stones. All products are provided in untreated form – no sealer is applied. We recommend sealing Travertine if it is to be installed in a high traffic area.
7. RETURN POLICY
Travertine Mart has a 31-day Money Back Guarantee. Any and all requests for returns must be submitted in writing and approved by Travertine Mart in writing within 31 days of delivery of the material to the Customer. The product must be returned in its entirety, in its original form and in the same condition as when it arrived at the original destination and must not have been installed, removed and then returned. The product returned must match the product authorized for return. Travertine Mart will arrange for pick-up of the product. Customer will pay all Return Shipping Fees to ship the material back to and to be unloaded at Travertine Mart’s warehouse. This Return Policy does not apply to Standard Grade materials, clearance items, custom orders, previously installed or sealed or treated materials. These items are treated as final sale.
Container Orders shipping directly from factory to customer’s port of choice can be changed or cancelled up until the point that the container has been picked up from the factory by the shipping company. After this point, it is a final sale.
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